Privacy Policy

FLYONIT NextGen ("FLYONIT", "we", "us") is a global managed IT and technology services provider. Our contact details are set out at the end of this policy.

This Privacy Policy explains how we handle personal information in connection with our website, sales and marketing activities, and the delivery of professional and managed services.

We may collect the following categories of personal information:

• Identity and contact details such as name, job title, company, email, phone number, and business address
• Account and service information related to support tickets, contracts, billing, and communications
• Technical data such as IP address, browser type, device identifiers, and website usage analytics
• Information you submit through contact forms, demo requests, newsletters, or recruitment applications
• Client environment data processed under contract when providing managed services — handled per agreed terms

We use personal information to:

• Respond to enquiries, provide quotes, and deliver contracted services
• Operate helpdesk, monitoring, and security services for clients
• Send service notices, account communications, and — where permitted — marketing updates
• Improve our website, offerings, and customer experience
• Meet legal, regulatory, and contractual obligations
• Protect the security and integrity of our systems and client environments

Where applicable under GDPR, UK GDPR, or similar laws, we rely on one or more of the following bases: performance of a contract, legitimate interests (such as operating and improving our business), consent (where required), and compliance with legal obligations.

You may withdraw consent for optional marketing at any time without affecting the lawfulness of processing before withdrawal.

We do not sell personal information. We may share information with trusted subprocessors and partners who assist with hosting, communications, security tooling, billing, and professional services delivery — subject to appropriate contractual safeguards.

We may also disclose information where required by law, to protect rights and safety, or in connection with a corporate transaction subject to confidentiality obligations.

FLYONIT operates globally. Personal information may be processed in Australia, the United States, the United Arab Emirates, India, and other countries where we or our subprocessors maintain infrastructure. Where required, we implement appropriate transfer mechanisms such as standard contractual clauses.

We apply administrative, technical, and organisational measures designed to protect personal information, including access controls, encryption where appropriate, monitoring, and staff training. No method of transmission or storage is completely secure; we encourage clients and users to follow security best practices.

We retain personal information for as long as needed to fulfil the purposes described in this policy, meet contractual and legal requirements, resolve disputes, and enforce agreements. Retention periods vary by data type and jurisdiction.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to data portability or withdrawal of consent.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding. You may also lodge a complaint with your local data protection authority.

Our website may use cookies and similar technologies to enable core functionality, remember preferences, and understand aggregate usage. You can manage cookies through your browser settings. Where required, we will request consent for non-essential cookies.

Our website and services are directed at businesses and professionals. We do not knowingly collect personal information from children under 16.

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the effective date shown above.

For privacy enquiries, contact info@flyonit.com or call +61 1300 359 664.